By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by our store policies discussed below. This was last modified on March 14,2022.
You can send inquiries anytime and we'll reply during our shop hours. We're open from Monday to Sunday, 9 am to 5 pm. Walk-ins and dine-in customers are welcome at our main branch at 869 EDSA, West Triangle, QC.
All prices are VAT inclusive. We accept payments via BPI/BDO Transfer or Gcash. Delivery fees are NOT included and will be shouldered by the customer upon booking your own courier. We will not be sending out items without payment confirmation.
Kindly send us proof of your payment Viber at 0925-524-2108. Once confirmed, we'll begin processing your order.
If you prefer COD, book Grab Assistant or Lalamove purchase so your rider pays the products for you.
Upon confirmation of your payment, you will receive an email or SMS from us regarding the status of your order and when it will be ready for pick-up.
We strive to balance our production schedules so that we have freshly baked goods at all times. Your order will be ready within one to two working days after payment is confirmed.
For cake orders, kindly order ahead and pay at least two working days before your preferred date for pick-up. You will receive an e-mail or Viber notification when your order is ready for pick up.
If you are ordering way ahead for a specific event, please add your preferred date for pick-up on the special instructions box prior to checking out.
LOST & DAMAGES
Some packages may be delayed, rerouted or lost during transit. To avoid this, double check the address you used for our shop, your destination address, and contact details.
Some of our items are delicate, therefore, we highly encourage store pick-up to ensure it will get to you in its original condition. However, we do understand that some of you would prefer the convenience of a courier.
If you choose the latter, book a rider with an insulated box and inform him/her what you plan to deliver. We will ask your representative to sign a form that they received our products in the desired condition (after confirming with you).
For cakes, we encourage using a car instead of a motorcycle. Any damages incurred in transit will no longer be within our control and area of responsibility. You may reach out to the courier company for their assistance.
REPLACEMENTS & REFUNDS
Transport fees to and from our shop are non-refundable since they are directly paid to your courier of choice. At least 80% of the food item must be returned to be eligible for a refund. We will only accept items the day after pick-up since most of our products are best consumed right away.
There are some instances when the error falls on our end. Mistakes can include sending out the wrong order or making an error on your preferred cake message or design.
There are mistakes that fall under the customer's end, such as not being clear with the preferred design and changing their mind after the delivery has already been made.
Rest assured that we will evaluate these situations on a case to case basis. Once we identify that the mistake was made by our team, you will be entitled to a replacement as soon as possible or we can facilitate a refund in the form of store credit.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to prohibit orders that, in our sole judgment, appear to be placed by patrons who disrespect our staff and consistently require refunds for various orders.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
For concerns, kindly reach out to us at firstname.lastname@example.org.